CANCELLATION POLICY FOR BOOKINGS
If you wish to cancel your booking, there are specific times and situations at which you can receive a full or partial refund.
BASED ON A NUMBER OF DAYS BEFORE CHECK-IN
Number of Days before Check-In
21 – 29 days
13 – 20 days
7 – 14 days
0 – 6 days
BASED ON COVID-19 TRAVEL RESTRICTIONS
In case you are prevented from arriving due to strict government imposed COVID-19 travel restrictions you are eligible for a 100% refund.
Tenants that don’t show up without requesting to cancel their booking are considered a No Show and are not eligible for a refund.
HOW TO MAKE A CANCELLATION REQUEST ?
If you wish to cancel your booking send us an e-mail at firstname.lastname@example.org with subject title „REFUND REQUEST, NAME SURNAME”.